Privacy Policy

Information We Collect

When you use our website, we may collect the following types of personal information:

• Contact details — name, email address, phone number, and delivery address
• Account information — username, password (encrypted), and preferences
• Order history — products purchased, order status, and transaction records
• Payment information — processed securely via our payment provider; we do not store full card details
• Device and usage data — IP address, browser type, pages visited, and time on site (via cookies)
• Communications — enquiries, support messages, and feedback you send us

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders and handle returns or exchanges
• Send order confirmations, shipping updates, and receipts
• Manage your account and provide customer support
• Personalise your experience and show relevant product recommendations
• Send marketing emails (only with your consent — you can unsubscribe at any time)
• Improve our website, detect fraud, and maintain security
• Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share it with:

• Delivery partners — to fulfil your orders
• Payment processors — to complete transactions securely
• Analytics providers — to understand website usage (anonymised where possible)
• Law enforcement or regulators — where required by law

All third parties we share data with are bound by appropriate data protection agreements.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account data is kept for the duration of your account. Order records are retained for 7 years for tax and legal purposes. You may request deletion of your data at any time, subject to legal retention requirements.

Your Rights

Under applicable data protection law, you have the right to:

• Access — request a copy of your personal data
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion of your data ("right to be forgotten")
• Restriction — limit how we process your data in certain circumstances
• Portability — receive your data in a structured, machine-readable format
• Object — opt out of direct marketing or processing based on legitimate interests

To exercise any of these rights, please contact us and we will respond within 30 days.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses SSL encryption, and payment data is handled by PCI-compliant processors. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies

We use cookies and similar technologies on our website. Please read our Cookie Policy for full details on the cookies we use and how you can manage them.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact our support team. You also have the right to lodge a complaint with your national data protection authority.